Refund Policy:

We hope you will love everything that you order from CLAY but if something isn’t quite right, You CAN REFUND OR EXCHANGE your order.

Please ensure that all items are returned clean and have all of their tags and original packaging.

• You may open the package and check your item before the courier leaves and incase you want to refund your order, you pay for shipping fees only and refund the package at once.
• Partial Returns ARE NOT ALLOWED, You must either accept the entire order or return it in full, if you want to refund or exchange an item, please reach out to us within 24 hours to accept your request.
• Refund Fees applied & deducted from the total bill.
• Refund requests take ( 48 hrs to 3 days) inside Cairo & Giza – ( 3-5 days) in any other government.
• We ask you to return the product in a proper condition 

Exchange Policy:

• Exchange is available and accepted but kindly notify us with your request within 24 hours only.
• You can get back to CLAY within 24 hrs from your order’s delivery date by sending an email or a direct message and we will contact you as fast as we can.
• If you don’t notify us within 24 hrs and the product has been used in that case CLAY can’t be able to replace your order.
• If the garment you want to exchange is out of stock you will have a store credit with the garment’s price to be used in other available products.
• Please don’t use the product and keep the tag.

Can I return/exchange an item on SALE ?

No, all the items during final sale CAN NOT BE RETURNED but YOU CAN EXCHANGE.

You can request an exchange within 24 hours from the date you recieve the package.

Customers are responsible for the shipping costs related to the exchange.