Question Is buying online safe?
Answer

Have an excellent shopping experience with CLAY is always on the top of priorities.

We know how frustrating it is to not get what you were promised starting from the quality of the fabrics, finishing and packaging so we promised ourselves that we’re going to be committed to making Quality-Produced Minimal Clothing Brand that hopefully meet all of your high expectations

Question How to take care of your CLAY garments?
Answer
  • Use gentle washing cycle and make sure using gentle cleaning detergent.
  • Have same colored fabrics washed together.
  • Avoid dryers since maximum heat can be damaging to your favorite pieces especially Linen fabrics, However “The wrinkles in linen are part of its beauty and casual nature”.
Question What's your Exchange Policy?
Answer
  • Exchange is only offered if you receive a wrong garment or the garment has a defect.
  • You can get back to CLAY within 24 hrs from your order’s delivery date by sending a direct message and we will contact you as fast as we can.
  • If you don’t notify us within 24 hrs and the product has been used in that case CLAY can’t be able to replace your order.
  • If the garment you want to exchange is out of stock you will have a store credit with the garment’s price to be used in other available products.
  • Please don’t use the product and keep the tag.
Question What's your Refund Policy?
Answer

We hope you will love everything that you order from us but if something isn't quite right, you have a 24 hrs to request for a refund by emailing us ( claymcw@gmail.com ) or by sending a DM - a FB Message.

We'll give you a refund by the same method you used to pay ( Cash Back ) except for governments outside Cairo & Giza refunds will be via Bank Transfer or E-Wallet.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging.

  • You can refund your order incase of receiving a wrong order - a defected order.
  • you can request for a refund within 24 hrs starts from receiving the package.
  • Refund Fees applied & deducted from the total bill.
  • Refund requests take ( 48hrs to 3 days) inside Cairo & Giza - ( 3-5 days) in any other government.
  • We ask you to return the product in a proper condition for the next customer.
Question What payment methods are accepted?
Answer
  • Cash on delivery.
Question How long will it take to get my order?
Answer

You can get your CLAY garments within 2-7 days starting from the day you place your order.

Question How do i place an order?
Answer
  • Choose the garments you like.
  • Check the available sizes and colors.
  • Add to the shopping cart.
  • Check the delivery fees options
  • Enter your full contacts and press checkout.
Question How do i track my order?
Answer

Your order’s tracking number will be appeared once you checkout the order, you will be able to track your order easily and you can use it in case of any inquiries by sending a message to CLAY.

Question Who should i contact if i have any inquiries?
Answer

If you have any inquiries we’re always glad to help. You can use CLAY Live Chat service on the website or you can contact us by sending a message to CLAY on Facebook and Instagram accounts.

We promise you to reply on every inquiry as fast as we can.

Question The item I want is sold out, will there be a restock?
Answer

We occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks. You can also keep watch on our social media channels.

Question Can I return/exchange a sale item?
Answer

No, all sales are final.